How many complimentary memberships can I get?

You can receive up to 2 complimentary memberships per year. Complimentary memberships are non- transferable.

How can I cancel a test on Dynacare Plus?

To cancel a test, please contact the Dynacare Plus Customer Care team at 855.748.1115, Monday to Friday from 8 a.m. to 4 p.m. EST.

Will I get a receipt that I can use for insurance purposes?

Yes. You will receive a receipt via email.

References

General Questions

What does the Women's Fertility Home Test Kit measure?

This kit measures AMH (Anti-Müllerian Hormone), FSH (Follicle Stimulating Hormone), and Estradiol (E2). These hormones provide insight into your reproductive health and fertility.

AMH is a hormone produced by the ovaries and is commonly used as an indicator of ovarian reserve, which refers to the number of eggs remaining in the ovaries.

FSH is a hormone involved in the growth and development of ovarian follicles that contain eggs. FSH levels can provide information about how the ovaries are responding to hormonal signals from the body.

Estradiol (E2) is the primary form of estrogen produced by the ovaries. It plays an important role in the menstrual cycle, ovulation, and overall reproductive health.

How does this product work?

You collect a small blood sample using the materials provided in your kit, then mail it back to our certified laboratory in the prepaid packaging. Once processed, your results are delivered securely online along with an explanation of what they mean.

Who should use this product?

This product is intended for female individuals aged 18 and over who want to check hormone levels that impact fertility health. It is not intended to diagnose conditions or replace clinical evaluation.

Before checkout, you’ll need to complete a screening questionnaire to ensure this product is right for you.

Do I need to get a signed requisition?

No. A qualified healthcare provider contracted by Dynacare will sign a requisition based on the results of your screening questionnaire, without a consultation. A copy of this requisition can be viewed in your Dynacare Plus account.

Does this test replace the need for a healthcare provider?

No. This product provides insight into your hormone levels only and is not a medical diagnosis. Discuss your results with a healthcare provider for interpretation, diagnosis, and professional medical advice.

Do you offer treatment or prescriptions?

No. This product provides test results only. We do not currently offer healthcare consultations, treatment, or prescriptions.

Can medications affect my test results?

Yes. The use of hormonal birth control can impact results. If you are unsure whether a medication may affect your results, consider discussing this with your healthcare provider.

Sample Collection

How do I collect my blood sample?

Your home kit includes all necessary supplies to collect a capillary blood sample from your upper arm. Follow the written and video instructions included to ensure proper collection.

When should I collect my sample?

Collect your sample Monday – Thursday mornings and arrange for same-day shipment back to the lab via Purolator pick-up or drop-off as part of the registration process. Do not collect on a Friday, weekend or holiday. This will ensure that your sample can be shipped back to the lab and tested while it is still stable.

Collect your sample on Day 3 of your menstrual cycle (Day 1 = first full day of bleeding). If Day 3 of your cycle does not fall Monday – Thursday, then you may collect on the next closest day that does (e.g. Day 2 or 4 of your cycle). If your cycles are irregular or you are unsure when to collect, consult a healthcare provider before using this kit.

Do I need to fast?

No. Fasting is not required for these tests.

Is collection painful?

Collection uses lancets to draw a small blood sample from your upper arm. This process can feel like a sting or pinch and takes only a few seconds to complete. Most people feel little to no pain or discomfort, though sensitivity can vary.

How much blood is collected?

Approximately 500 microlitres (µL) of capillary blood. This volume is significantly less than the amount typically collected during a standard venous blood draw.

How long does the collection process take?

Set aside at least 10-15 minutes to complete the entire process.

What if I didn’t collect enough blood?

If your tube is underfilled (below the 500 µL line), continue with the remaining steps to package and ship your sample back to the lab. The laboratory will assess whether the sample meets testing requirements. If it does not, you will be notified and provided with next steps.

Will a Dynacare representative come to my home to assist?

No. Home assistance is not provided for this kit. If you need help, contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST (closed on holidays).

What if my kit is missing or defective?

Contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I made a mistake during collection. Can I get a new kit or do I have to pay again?

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Kit Registration

Why do I need to register my kit?

Your kit must be registered for the lab to process your sample. During registration, you’ll enter the unique barcode associated with your kit, the date/time of collection and arrange for your sample return to the lab using Purolator pickup or drop-off. Ensure that you complete the entire kit registration process.

How do I access the kit registration page?

Scan the QR code on the kit box or refer to the printed instructions. You can also go to DynacarePlus.com and click on 'Register Kit'.

What if I get an error entering my kit barcode?

Try scanning the barcode with your phone or entering it manually. If issues continue, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I forgot to register my kit, will it still be processed?

No. If you forgot to register your kit, go back and register it using the barcode number on the Kit Registration Card. If you do not have your barcode number, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I made a mistake while registering my kit, what do I do?

You can change the information entered during kit registration at any time before completing the registration process. If you identify a mistake after finalizing registration, call Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Shipping

How long will it take for me to receive my kit?

You will receive the kit within 1-3 days after placing your order.

What happens if I am not home at the time of delivery?

To protect your privacy, Purolator requires a signature on delivery. If no one is available, the package will be taken to a nearby Purolator depot, and a notice will be left.

You can also customize delivery through Purolator Your Way via an SMS link, where you can add delivery instructions, provide a buzzer code, or release the package with an e-signature if you won’t be home.

To learn more, click here for more information.

How do I send my sample to the lab?

You can choose to either drop-off your sample at a Purolator location or schedule a home pick-up as part of the kit registration process. Plan to return your sample as soon as possible after collection (ideally same day, no more than 24 hours after collection).

Do not drop off your sample at a Dynacare location.

Where do I put my kit for Purolator to pick up?

Leave your package outside and ensure that it is visible. Purolator agents will not knock on your door or call you. If you live in a condo or apartment, leave your package outside of your door and provide your buzzer code and unit number when booking your pickup.

Where should I drop off my sample?

Drop off your sample at any Purolator drop-off location during business hours. Locations include Purolator shipping centres or authorized retail partner. As part of the kit registration process, the closest Purolator locations to you will be shown if you select the drop-off option.

What happens if my kit is lost as per my tracking number?

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Can I provide a different shipping and billing address?

Yes. You may enter a different shipping address field during checkout.

Can I ship to a PO box?

No.

My tracking number says delivered but I haven't received the kit.

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I lost my tracking number, what do I do?

Check the email you received following purchase with tracking number details. You can also contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Why is my order delayed? I have not received the kit yet.

Check the Purolator website using your tracking number. If you need further assistance, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

My Purolator tracking is not working/not updating. What should I do?

You can contact Purolator by live chat or phone call. If they are unable to help, please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Results

How long until I get my results?

Once your sample is received at the lab, results are typically available within about 5–7 days via your secure Dynacare Plus account. Please make sure to check your Dynacare Plus account as you may not receive a notification when your results are posted.

What if I have questions about my results?

Consult with a healthcare provider who can interpret your results within the context of symptoms, medications, and your overall health.

Can I share my results with my doctor?

Yes. You can download a PDF of your report from Dynacare Plus to share with your healthcare provider.

Lab Testing

What testing method is used?

Your sample is analyzed in Dynacare’s certified laboratory using validated immunoassays to measure hormone markers. Dynacare holds certification by Accreditation Canada (ISO 15189) and the College of American Pathologists (CAP).

How accurate are the tests?

Internal validation studies showed that results for tests offered by our capillary blood collection method are comparable to those from a standard venous blood draw.

Billing and Payment

How much does this product cost?

$119.99 with OHIP coverage. As part of the checkout process, please enter a valid health card to qualify for the discounted price. If you do not have a valid health card, the product can still be purchased for $145.99. No sales tax is applied to either price.

Why do I have to pay if I am providing my health card?

OHIP covers the cost of laboratory testing of your sample, but not fees like shipping, home self-collection kit, administration or digital tools.

Is there a test cancelation period?

Yes. You can cancel your order until 11:00 a.m. EST of the following business day from your order date. Contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Does this test qualify for private insurance coverage?

Please check directly with your insurance provider for coverage information. We provide a receipt for your order that can be used for claim submissions, if needed.

References

General Questions

What does the Men's Testosterone Home Test Kit measure?

This kit measures your total testosterone and free testosterone, as well as SHBG (sex hormone-binding globulin). These markers provide insight into your hormone health and could help you understand symptoms like fatigue, low libido, or low energy.

How does this product work?

You collect a small blood sample using the materials provided in your kit, then mail it back to our certified laboratory in the prepaid packaging. Once processed, your results are delivered securely online along with an explanation of what they mean.

Who should use this product?

This product is intended for male individuals aged 18 and over who want to check their testosterone levels for wellness or monitoring purposes. It is not intended to diagnose conditions or replace clinical evaluation.

Before checkout, you’ll need to complete a screening questionnaire to ensure this product is right for you.

Do I need to get a signed requisition?

No. A qualified healthcare provider contracted by Dynacare will sign a requisition based on the results of your screening questionnaire, without a consultation. A copy of this requisition can be viewed in your Dynacare Plus account.

Does this test replace the need for a healthcare provider?

No. This product provides insight into your hormone levels only and is not a medical diagnosis. Discuss your results with a healthcare provider for interpretation, diagnosis, and professional medical advice.

Do you offer treatment or prescriptions?

No. This product provides test results only. We do not currently offer healthcare consultations, treatment, or prescriptions.

Can medications affect my test results?

Yes. The accuracy of your test results may be affected if you have used anabolic steroids or other steroid or hormone-containing medication within the last 3-6 months, or if you have used steroid creams within the last week. If you are unsure whether a medication may affect your results, consider discussing this with your healthcare provider.

Sample Collection

How do I collect my blood sample?

Your home kit includes all necessary supplies to collect a capillary blood sample from your upper arm. Follow the written and video instructions included to ensure proper collection.

When should I collect my sample?

Collect your sample Monday – Thursday mornings and arrange for same-day shipment back to the lab via Purolator pick-up or drop-off as part of the registration process. Do not collect on a Friday, weekend or holiday. This will ensure that your sample can be shipped back to the lab and tested while it is still stable.

Testosterone levels are naturally highest in the early morning and decrease throughout the day. For the most accurate result, blood should be collected before 10:00 AM or within 3 hours of waking.

Do I need to fast?

No. Fasting is not required for these tests.

Is collection painful?

Collection uses lancets to draw a small blood sample from your upper arm. This process can feel like a sting or pinch and takes only a few seconds to complete. Most people feel little to no pain or discomfort, though sensitivity can vary.

How much blood is collected?

Approximately 500 microlitres (µL) of capillary blood. This volume is significantly less than the amount typically collected during a standard venous blood draw.

How long does the collection process take?

Set aside at least 10-15 minutes to complete the entire process.

What if I didn’t collect enough blood?

If your tube is underfilled (below the 500 µL line), continue with the remaining steps to package and ship your sample back to the lab. The laboratory will assess whether the sample meets testing requirements. If it does not, you will be notified and provided with next steps.

Will a Dynacare representative come to my home to assist?

No. Home assistance is not provided for this kit. If you need help, contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST (closed on holidays).

What if my kit is missing or defective?

Contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I made a mistake during collection. Can I get a new kit or do I have to pay again?

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Kit Registration

Why do I need to register my kit?

Your kit must be registered for the lab to process your sample. During registration, you’ll enter the unique barcode associated with your kit, the date/time of collection and arrange for your sample return to the lab using Purolator pickup or drop-off. Ensure that you complete the entire kit registration process.

How do I access the kit registration page?

Scan the QR code on the kit box or refer to the printed instructions. You can also go to DynacarePlus.com and click on 'Register Kit'.

What if I get an error entering my kit barcode?

Try scanning the barcode with your phone or entering it manually. If issues continue, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I forgot to register my kit, will it still be processed?

No. If you forgot to register your kit, go back and register it using the barcode number on the Kit Registration Card. If you do not have your barcode number, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I made a mistake while registering my kit, what do I do?

You can change the information entered during kit registration at any time before completing the registration process. If you identify a mistake after finalizing registration, call Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Shipping

How long will it take for me to receive my kit?

You will receive the kit within 1-3 days after placing your order.

What happens if I am not home at the time of delivery?

To protect your privacy, Purolator requires a signature on delivery. If no one is available, the package will be taken to a nearby Purolator depot, and a notice will be left.

You can also customize delivery through Purolator Your Way via an SMS link, where you can add delivery instructions, provide a buzzer code, or release the package with an e-signature if you won’t be home.

To learn more, click here for more information.

How do I send my sample to the lab?

You can choose to either drop-off your sample at a Purolator location or schedule a home pick-up as part of the kit registration process. Plan to return your sample as soon as possible after collection (ideally same day, no more than 24 hours after collection).

Do not drop off your sample at a Dynacare location.

Where do I put my kit for Purolator to pick up?

Leave your package outside and ensure that it is visible. Purolator agents will not knock on your door or call you. If you live in a condo or apartment, leave your package outside of your door and provide your buzzer code and unit number when booking your pickup.

Where should I drop off my sample?

Drop off your sample at any Purolator drop-off location during business hours. Locations include Purolator shipping centres or authorized retail partner. As part of the kit registration process, the closest Purolator locations to you will be shown if you select the drop-off option.

What happens if my kit is lost as per my tracking number?

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Can I provide a different shipping and billing address?

Yes. You may enter a different shipping address field during checkout.

Can I ship to a PO box?

No.

My tracking number says delivered but I haven't received the kit.

Please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

I lost my tracking number, what do I do?

Check the email you received following purchase with tracking number details. You can also contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Why is my order delayed? I have not received the kit yet.

Check the Purolator website using your tracking number. If you need further assistance, contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

My Purolator tracking is not working/not updating. What should I do?

You can contact Purolator by live chat or phone call. If they are unable to help, please contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Results

How long until I get my results?

Once your sample is received at the lab, results are typically available within about 5–7 days via your secure Dynacare Plus account. Please make sure to check your Dynacare Plus account as you may not receive a notification when your results are posted.

What if I have questions about my results?

Consult with a healthcare provider who can interpret your results within the context of symptoms, medications, and your overall health.

Can I share my results with my doctor?

Yes. You can download a PDF of your report from Dynacare Plus to share with your healthcare provider.

Lab Testing

What testing method is used?

Your sample is analyzed in Dynacare’s certified laboratory using validated immunoassays to measure hormone markers. Dynacare holds certification by Accreditation Canada (ISO 15189) and the College of American Pathologists (CAP).

How accurate are the tests?

Internal validation studies showed that results for tests offered by our capillary blood collection method are comparable to those from a standard venous blood draw.

Billing and Payment

How much does this product cost?

$99 with OHIP coverage. As part of the checkout process, please enter a valid health card to qualify for the discounted price. If you do not have a valid health card, the product can still be purchased for $138.99. No sales tax is applied to either price.

Why do I have to pay if I am providing my health card?

OHIP covers the cost of laboratory testing of your sample, but not fees like shipping, home self-collection kit, administration or digital tools.

Is there a test cancelation period?

Yes. You can cancel your order until 11:00 a.m. EST of the following business day from your order date. Contact Customer Care at 855.748.1115, Mon- Fri, 8 a.m.– 4 p.m. EST (closed on holidays).

Does this test qualify for private insurance coverage?

Please check directly with your insurance provider for coverage information. We provide a receipt for your order that can be used for claim submissions, if needed.

References

General Questions

What are chlamydia, gonorrhea and trichomonas?

Chlamydia, gonorrhea, and trichomonas are common sexually transmitted infections (STIs). Chlamydia and gonorrhea are caused by bacteria, while trichomonas is caused by a parasite. Many people with these infections do not experience symptoms, which is why regular testing is important. If left untreated, they can lead to serious health complications and can be passed to sexual partners.

Does this screening test replace the need to consult with a healthcare provider?

No. Consulting with a healthcare provider for a full assessment is essential when an STI is suspected. This product does not remove the need for or replace the advice of a healthcare provider when an STI is suspected.

Who is this product intended for?

This product is intended for individuals who are curious about their chlamydia, gonorrhea, and/or trichomonas status for wellness purposes only.

The STI Panel screening test detects only genital chlamydia, gonorrhea, and trichomonas from a urine sample source. A negative result from this screening test does not rule out an STI at another anatomic site (e.g., throat, rectum), or infection with another STI that is not tested as part of this panel (e.g., HIV, syphilis). Consider discussing with a healthcare provider if more comprehensive testing is needed.

Sample Collection

Can I call Dynacare when collecting my sample?

You can access instructions and tutorial video on our website to guide you through the sample collection process. You can also check out the printed test instructions included in your kit box. If you still have questions about sample collection, call 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST.

When is the best time to collect my urine sample?

Weekdays are the best time to collect your sample. Avoid collecting your sample at times where Purolator pickup may not be available within 24 hours of collection (i.e., Saturdays and Sundays), or holidays.

It is recommended to schedule sample pickup within 24 hours of collection to ensure sample stability.

It is important to remember not to urinate or clean genital area at least one hour prior to sample collection.

Will a Dynacare healthcare provider or other employee come to my home to help me with collection?

No. Homecare services are not available for the home collection kit. If you need further assistance, you can reach out to Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

My kit is missing an item, what do I do?

Please contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

My kit has a broken or defective item, what should I do?

Please contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

I made a mistake during collection. Can I get a new kit or do I have to pay again?

Please contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

How soon can I use this kit to test after exposure to an STI?

It may take 5 days to 2 weeks for chlamydia, gonorrhea and trichomonas to be detectable after exposure. If you decide to test within this period and receive a negative result, you may consider retesting at least 2 weeks after exposure to increase the likelihood of detection.

Kit Registration

Why do I need to register my kit?

Your kit must be registered for the lab to process your sample. During registration, you’ll enter the unique barcode associated with your kit and the date/time of collection and arrange for your sample return to the lab using Purolator pickup. Ensure that you complete the entire kit registration process.

How do I access the kit registration page?

To access the kit registration page, simply scan the QR code located on the kit box and the Customer Instructions within the kit box. You can also go to DynacarePlus.com and click on 'Register Kit'.

I'm getting an error when entering my kit barcode, what do I do?

You can scan the barcode on the kit box using your mobile phone. You can also enter it manually. If the problem persists, contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

I forgot to register my kit, will it still be processed?

No. You need to register your kit first so our lab can process your sample and send you results. If you forgot to register your kit, go back and register it. If your sample has already been shipped, please call Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST.

I made a mistake while registering my kit, what do I do?

You can go back and edit the information you have entered before continuing to the next step. At the end of the registration process, you can also edit kit details before completing the registration process. You will not be able to go back and edit once you have completed kit registration. If you identify a mistake after finalizing registration, call Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST.

Shipping

How long will it take for me to receive my kit?

You will receive the kit within 1-3 days after placing order.

What happens if I am not home at the time of delivery?

To protect your privacy, by default, Purolator will require that someone at your delivery address sign for the kit package. Otherwise, it will be brought to your nearest Purolator depot and a card will be left at your delivery address indicating the same. You may call Purolator to schedule another delivery attempt. Alternatively, you can opt for e-signature and provide instructions to Purolator to leave the package at your door by utilizing the Purolator Your Way program that is offered via SMS. To learn more, check 'Can I customize my delivery?' in the FAQs section.

Please note that choosing the e-signature option, implies that you understand the risk of loss of both your package and privacy.

Where do I put my kit for Purolator to pick up?

You will have the option to pre-select a pickup time that is convenient for your schedule. If you are not at home at the time of scheduled pickup, the shipment, sealed with the return airway bill affixed, can be left in a secure location outside your home for pickup by the courier.

What happens if my kit is lost as per my tracking number?

Please contact Customer Care for assistance at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

How do I book a Purolator pickup?

You can schedule a Purolator pickup directly on Dynacare Plus as part of the kit registration process.

When can I book a Purolator pickup?

Purolator pickup is available Monday - Friday. You can view the next available pickup times when booking your Purolator return as part of the kit registration process on Dynacare Plus.

Who do I contact at Purolator?

You can schedule a pickup directly on Dynacare Plus as part of the kit registration process. If you need to make changes to your pickup, please contact Purolator through the Purolator chat bot available on Purolator.ca or at 888.SHIP.123 (888.744.7123).

Can I provide a different shipping and billling addess?

Yes, the shipping address field is separate and can be edited if required.

Can I ship to a PO box?

No, unfortunately Purolator cannot deliver to a PO Box.

My tracking number says delivered but I haven't received the kit.

Please contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

What is the size of the package that I will receive?

Kit size is 8" w x 5.5" d x 1.5" h.

I lost my tracking number, what do I do?

Check the email you received following kit online purchase with tracking number details. You can also contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

Can I change the address after ordering?

Yes, as long as the change request is made prior to the kit being shipped. Please contact Customer Care if you need to update your shipping address at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

Why is my order delayed? I have not received the kit yet.

Check the Purolator website using your tracking number. If you need further assistance, contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

My Purolator tracking is not working/not updating. What should I do?

Please contact Purolator through the Purolator chat bot available on Purolator.ca or at 888.SHIP.123 (888.744.7123). If they are unable to help, please contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

Can I customize my delivery?

You can customize your delivery using Purolator Your Way - an easy and convenient way to customize your delivery settings from Purolator. You will receive an SMS from Purolator with a link to the portal where you will have the option to customize your drop off location, add a buzzer code and add additional delivery notes for the courier. You will also have the option to release your package with an e-signature if you will not be home at the time of the scheduled delivery. This SMS you receive from Purolator is directly linked to your specific order. You will not receive additional communication from Purolator once delivery is complete. To learn more, click here for more information.

Results

What happens if my test result is positive?

If your result is positive, you will need to seek advice from a healthcare provider. You will be contacted by Dynacare to ensure you have seen your result.

Chlamydia and gonorrhea are public health-notifiable diseases in Canada and Dynacare is required to report these according to the regulations in the province where the sample was collected. A member of your local public health team may also contact you.

Do I need a confirmation test if I'm positive?

Because the STI Panel is considered a screening test, your healthcare provider may require you to conduct a confirmatory test.

Current practice guidelines indicate that anyone suspected of having a specific STI (e.g., chlamydia or gonorrhea) should be screened for other STIs (e.g., syphilis, HIV) based on their individual history and risk factors, so additional assessment may be needed.

I tested positive, how should I inform my recent partners?

We recommend that you check with the public health agency or a healthcare provider for directions on this matter.

If I test negative, does that mean I am STI-free?

Although the STI Panel screening test is very sensitive, the accuracy of the result depends on many factors including the quality of the sample collection and how soon the sample is collected after a potential exposure. If you have concerns that you have received a false-negative result (e.g., persistent or worsening symptoms) a discussion with your healthcare provider should be considered.

The STI Panel screening test detects only genital chlamydia, gonorrhea and trichomonas from a urine sample source. A negative result for this screening test does not preclude STI from at another anatomic site (e.g., throat, rectum), or infection with another STI that is not tested as part of this panel (e.g., HIV, syphilis). Consider discussing with a healthcare provider if more comprehensive testing is needed.

Current practice guidelines indicate that anyone suspected of having a specific STI (e.g., chlamydia or gonorrhea) should be screened for other STIs (e.g., syphilis, HIV) based on their individual history and risk factors, so additional assessment may be needed.

If my result is negative, could I still speak with a Dynacare-appointed doctor or healthcare provider?

Through Dynacare Plus, you can connect with a virtual healthcare provider via Tia Health and discuss directly any concerns you may have. Please note this is not included with purchase of your STI screening test and is a separate transaction between you and Tia Health.

Can I share my test result with my healthcare provider?

Yes. You can download a PDF of your report from Dynacare Plus to share with your healthcare provider.

What if I test negative but still have symptoms?

Please discuss any symptoms or other health concerns directly with your healthcare provider.

Laboratory Testing

What is the difference between a screening and a diagnostic test?

The STI Panel screening test is intended for people who are curious about whether they have been exposed to an STI and/or wellness purposes. Diagnostic tests are ordered by healthcare providers in order to guide clinical management decisions. Screening tests ordered by customers are non-diagnostic.

Can I order more tests for screening purposes?

At this time, Dynacare only offers the STI Panel as a customer-ordered test for screening purposes.

How long will it take to process my sample?

Testing may take up to 5-7 days after the sample is received at our lab.

What lab testing methods will be used to test my sample?

Dynacare uses molecular testing methods for the detection of chlamydia, gonorrhea and trichomonas nucleic acid.

How accurate is the lab testing?

The tests used by Dynacare to detect chlamydia, gonorrhea and trichomonas in your urine sample are highly sensitive (94-100%) and specific (>99%). This means that false-negative or false-positive test results are very rare. Importantly, the likelihood of receiving an incorrect result depends on your specific risk factors for disease, the disease prevalence in your exposure area, and the quality of the sample collection. If you have questions about your specific STI risk factors or whether you should be screened for an STI, please discuss this with your healthcare provider.

Billing and Payment

Is there a test cancelation period?

You are able to cancel your order until 11:00 a.m. EST of the following business day from your order date.

Does this test qualify for insurance coverage?

Please check directly with your insurance provider for coverage information. We provide a receipt for your order that can be used for claim submissions, if needed.

How long will it take to get my refund?

Refunds take approximately 10-12 business days from the day you apply for a refund.

Do I qualify for a refund?

For more information, contact Customer Care at 855.748.1115, Monday to Friday from 8:00 a.m. to 4:00 p.m. EST. Closed on public holidays.

Is this test covered by a provincial insurance plan?

No. The Sexually Transmitted Infections (chlamydia, gonorrhea and trichomonas) at-home kit offered by Dynacare, is intended for screening purposes only. If you are looking for a provincially-insured diagnostic STI test, visit your healthcare provider to discuss options available under your provincial insurance plan.

What is the accuracy rate and false positive rate of Harmony NIPT?

Harmony identified 99% of trisomy 21 cases, with a false-positive rate of less than 0.1% in clinical testing.¹
¹ Norton et al. N Engl J Med. 2015 Apr 23;372(17):1589-97

Why perform Harmony NIPT instead of a traditional screening test?

Traditional screening tests (maternal serum screening, first trimester screening, Quad screening) can miss as many as 20% of Trisomy 21 cases in pregnant women. With traditional screening, as many as 1 in 20 women will receive a false-positive result.

What happens if my results indicate that I am high-risk?

If the Harmony prenatal test shows you are high risk, it does not necessarily mean that the pregnancy has one of these genetic conditions. Harmony has a less than 0.1% false-positive rate for trisomies 21, 18 and 13. This means fewer than 1 in 1,000 Harmony tests yields a false-positive result.¹ Your healthcare provider may offer you a follow-up diagnostic procedure to confirm.
¹ Norton et al. N Engl J Med. 2015 Apr 23;372(17):1589-97

Is this test available through provincial funding for high-risk customers?

In some provinces the cost for the Harmony test is covered by provincial health insurance plans for women who meet specific clinical criteria. These criteria vary but may include age of the mother at delivery, a positive first trimester screen or maternal serum screen, findings on ultrasound, or a previous pregnancy with chromosome abnormality. Please check with your physician to inquire.
For those patients self-paying please be aware that some private, supplemental insurance plans also reimburse for the cost of the Harmony Test. Please check with your insurance provider for more details.

What is 22q11.2 deletion syndrome?

22q11.2 deletion syndrome is caused by a missing piece of chromosome 22. It occurs in about 1 in 1,000 pregnancies.² The majority of children with 22q11.2 deletion have heart defects, immune system problems, learning challenges, and specific facial features. Some children with the condition also have intellectual disability, feeding problems, speech delays, low calcium levels, kidney problems, and/or seizures. Children with 22q11.2 deletion have an increased chance of autism and may develop psychiatric conditions such as schizophrenia later in life.
²Grati et al. Prenat Diagn. 2015 Aug;35(8):801-9.

What is the accuracy rate and false positive rate of Harmony NIPT?

Harmony identified 99% of trisomy 21 cases, with a false-positive rate of less than 0.1% in clinical testing.¹
¹ Norton et al. N Engl J Med. 2015 Apr 23;372(17):1589-97.

Why perform Harmony NIPT instead of a traditional screening test?

Traditional screening tests (maternal serum screening, first trimester screening, Quad screening) can miss as many as 20% of Trisomy 21 cases in pregnant women. With traditional screening, as many as 1 in 20 women will receive a false-positive result.

What happens if my results indicate that I am high-risk?

If the Harmony prenatal test shows you are high risk, it does not necessarily mean that the pregnancy has one of these genetic conditions. Harmony has a less than 0.1% false-positive rate for trisomies 21, 18 and 13.¹ This means fewer than 1 in 1,000 Harmony tests yields a false-positive result. Your healthcare provider may offer you a follow-up diagnostic procedure to confirm.
¹ Norton et al. N Engl J Med. 2015 Apr 23;372(17):1589-97.

What happens if my 22Q11.2 Screening results indicate that I am high risk?

Any pregnancy has a potential risk of 22q11.2 deletion. Babies born with 22q11.2 deletion usually do not have a family history of the condition. Unlike Trisomy 21 (Down syndrome) or other genetic conditions caused by entire extra or missing chromosomes, women of all ages have an equal chance of having a baby with 22q11.2 deletion.
If results indicate an increased chance of 22q11.2 deletion in a pregnancy, additional testing may be offered in order to confirm whether the pregnancy actually has 22q11.2 deletion.

Is this test available through provincial funding for high-risk customers?

In some provinces the cost for the Harmony test is covered by provincial health insurance plans for women who meet specific clinical criteria. These criteria vary but may include age of the mother at delivery, a positive first trimester screen or maternal serum screen, findings on ultrasound, or a previous pregnancy with chromosome abnormality. Please check with your physician to inquire.
For those patients self-paying please be aware that some private, supplemental insurance plans also reimburse for the cost of the Harmony Test. Please check with your insurance provider for more details.

What is the process?

Providing a sample for the OptimalRx Plus is simple; it requires only a p sample of your saliva, collected by swabbing the inside of your cheek with a cotton swab. The sample is sent to the laboratory for testing.
Your test results are reported to your clinician 5-8 business days after your sample is received at the laboratory.

What if I, or my physician, doesn’t know how to interpret the results of my OptimalRx Plus test?

Genetic counsellors are here to help. Dynacare’s genetic counsellors are available for a complimentary consultation, in both English and French. To schedule your telephone consultation, please call 888.988.1888.